Information about order processing, delivery, shipping restrictions, returns, and refunds.
This Shipping & Returns Policy explains how Key Herbals processes and delivers orders, handles shipping restrictions, and manages returns and refunds.
Last updated: September 14, 2026.
Orders placed before 12pm CST Monday through Friday will ship the same business day. Orders placed after this time, or on weekends and holidays, will ship the next eligible business day.
We offer free 2-3 day shipping on all orders over $100. Orders below this amount are subject to a standard shipping fee, calculated at checkout.
Orders are shipped via USPS. Once a package leaves our facility, delivery timing is in the carrier’s hands, and Key Herbals is not liable for delays caused by the carrier.
You must be at least 18 years of age to place an order with Key Herbals.
Due to state and local regulations, we do not ship our products to the following locations:
States: Alabama, Arkansas, Connecticut, Indiana, Ohio, Rhode Island, Vermont, Wisconsin
Cities/Counties: San Diego, CA; Oceanside, CA; Denver, CO; Sarasota County, FL; Jerseyville, IL; Union County, IL
This list reflects jurisdictions known to us at this time and may change as local laws evolve. If your order is placed from a restricted location, it may be canceled and refunded.
If your order arrives damaged, or tracking shows it as delivered but you have not received it, please contact us at support@keyherbals.com within 7 days of the delivery date so we can assist you.
If you are not satisfied with your order, please contact us within 30 days of your purchase date to request a refund. To start a return, email support@keyherbals.com with your order number and the reason for your request.
Our money-back guarantee is limited to two (2) redemptions per household.
Customers are responsible for any duties or tariffs incurred on the importation of our products. If a customer refuses a shipment and it is returned to us as a result, the customer will be responsible for the full shipping cost, including return shipping and any applicable restocking fees.
Questions about shipping or returns can be directed to support@keyherbals.com.
Contact us if you need help with shipping, returns, or a refund.
